Many businesses choose to outsource their IT Support to a Managed Services Provider (MSP) to save time, reduce operating costs and resources. But choosing whether to leave this responsibility in the hands of a third party can be a big decision to make.
At Air IT, we understand these concerns. That’s why we’ve tailored our outsourced offering to provide a flexible range of support options for businesses including 24×7 monitoring, remote/onsite support, extended hours/24 7 IT support (across a range of time zones) and more.
Our service desk offers a competitive advantage with a range of available options, from a fully outsourced operation to complementary services, such as overspill, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own inhouse team.
If you prefer, we can integrate with your internal IT teams so your end-users need never know that we’re not a part of your business.
What are the benefits of outsourcing IT support?
Outsourcing IT support allows businesses to enhance operational efficiency, reduce costs, and stay competitive over the long term. This gives you the time to focus on other key objectives, whilst enjoying the benefits of working with IT experts and latest technologies.
Below are some of the key advantages of IT outsourcing, highlighting how this strategic move can significantly contribute to your business success.
Reduce your costs
By outsourcing your IT services to an external team, there are cost reduction benefits, with all your costs rolled into one fixed monthly payment that easily fits into your budget.
Get support as and when you need it
With our outsourced IT support, you can rest assured that your IT systems are always being monitored to prevent issues before they impact your business. This means that downtime is kept to a minimum. And, if you do have any problems, you have access to a team of experts whenever you need them – without having to hire anyone.
Complement your in-house expertise
There will always be someone available to take your call and provide solutions to complement your own internal IT staff. And you Account Manager will provide you with strategic review meetings to discuss service levels and ensure your getting value from our support contract.
Make sure you have the right skills for the job
Outsourcing your IT support takes away the time and stress of recruiting for an in-house role. With an expert team on hand throughout the week, you can rest assured that you will always have access to employees with a full range of technical skills and the latest industry qualifications.
Focus on running your business
Outsourcing will give you complete peace of mind, take the stress out of managing your technology needs and allow you to focus on running your business.
Increase employee productivity
Modern IT support has surpassed the traditional break/fix model. Nowadays, a great service provider is proactive, preventing issues from occurring wherever possible and recommending solutions that can help you be more productive, such as automating recurring tasks and embracing collaboration tools like Microsoft Teams.
Take advantage of the latest technology
When you outsource to a Managed Service Provider, business technology is their specialism. You can be confident that they will have access to all the latest developments and training regarding new solutions, so they can give you informed advice on the technologies you should be embracing for your business to succeed.
Access advanced services and solutions
With a Managed Service Provider like Air IT, your options aren’t limited to reactive IT support. In addition to proactive support and consultancy services, you can benefit from professional services and project management, cyber security, communications and business intelligence, all managed end-to-end.
Award winning complementary IT Support
Whether you call it a help desk or a service desk, maintaining an efficient and comprehensive support process in-house is costly and time consuming, and there are issues covering absence, and experienced staff moving on. Therefore, it makes sense to outsource some or all of your service desk IT support function, whether it’s through complementary or managed IT support.
Here’s some areas we can help.
Service Desk or help desk function
With our highly efficient service management systems, SLAs and reporting, we can take on the entire support function. We’re also able to work with you, handling 1st line support or offer 3rd line expertise to add to the capabilities of your own support team.
Monitoring & event management
We can offer 24×7 monitoring of your key systems and give you a heads-up when critical changes take place. This is a step towards compliance in Event Management, and will help you focus on important matters.
Staffing cover & flexible resource
Finding quality and trustworthy technical resource is very difficult. Our people are experienced and fully accredited, and can be there, as part of your team, to cover absences such as holiday and sickness, or if you happen to be unusually busy and need a helping hand to tide you over. We can help whether your requirement is for a single day or for several weeks.
Vendor management
We already have great relationships with leading manufacturers and developers through the volume of business we do with them and as a result of our commitment to them with things like training. We can pass these advantages through to you when it comes to building specifications for solutions, getting quotes, and troubleshooting hardware, for example.
Advice & consultation
With the fast and wide pace of ICT change, it’s always a good idea to have a second pair of hands and eyes to offer advice and, especially when you’re rushed off your feet, to act as a sanity check on proposals and ideas for change.
Help with projects & installs
As well as additional resource, we can help with all stages of the project life cycle, from feasibility through to post-install support, and all stages in between.
The Air IT Service Hub
By outsourcing to us, your business will have full access to our Service Hub, giving your business direct access to our Service Desk team, making it a quick, easy and efficient way to request support.
- Report, request and manage support tickets
- Receive pop up alerts straight to your desktop
- Access anywhere, anytime
- Upskill with our Knowledge Base
- Customised to your business
Our fully managed outsourced services include
Outsourcing your IT often proves more cost-effective than maintaining an in-house team, especially for small to medium-sized enterprises. For larger enterprises, outsourcing can be an effective way of enhancing current capabilities and supporting your inhouse team, providing dedicated support and expertise.
Below are some of the standard outsourced services we provide. If you have a specific business requirement, please get in touch.
IT Support
Our unrivalled IT support capabilities can help all sizes of business and in-house teams. Benefit from seamless operations and world-class assistance, with issues resolved swiftly through our award-winning service desk.
Cyber Security
With our dedicated division Air Sec handling your security services, you’ll enjoy cost saving solutions and a dedicated defence against evolving cyber threats such as data breaches and malware attacks.
Cloud Services
Outsource your cloud services for streamlined operations and enhanced scalability. Benefit from expert management, reliable performance, and cost-effective solutions tailored to your business needs.
24/7 Support
Benefit from immediate assistance, proactive monitoring, and rapid issue resolution, ensuring optimal performance at any hour. We provide 24/7, out of hours or extended hours IT support.
IT Consultancy
We provide expert knowledge with tailored, impartial consultancy services. We’ll ensure you receive the right advice to ensure your IT infrastructure is optimised and aligned to your business goals.
Continuity
Benefit from tailored solutions ensuring uninterrupted operations. Whether it’s backup and disaster recovery or comprehensive continuity planning, trust us to safeguard your business.
Why work with us for service desk IT support
Fully Reference Backed
Industry Leading IT Systems & Tools
Certified & Experienced Team
ITIL, ISO Best Practice
Mature Services & Processes
How we help Browne Jacobson LLP
Who & where we serve
At Air IT, we understand that scale, resource, and complexity differ, depending on the size of your organisation and your individual circumstances.
With service desks that operate 24/7 from various locations across the globe, including the UK, USA, Malaysia and Australia, our clients can access support any time of the day.
From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac support.
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Questions about IT Outsouring
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What is outsourced IT services?
Outsourced IT services is where a business utilises a third-party specialist to oversee part or full it operations. This allows businesses to benefit from specialist knowledge and expertise without having to maintain these functions in house.
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Why would a company outsource their IT support?
Some of the reasons why a company would outsource their IT support include:
- Cost efficiency – reducing operational costs for hiring, training and maintaining staff.
- Expertise – They might require specialist skills that they don’t have access to inhouse.
- Scalability – easier to scale the IT side of the business without the fixed costs.
- 24/7 support – You may have multiple locations across different time zones that you need to cover.
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What’s the difference between outsourced IT and inhouse IT?
The difference between outsourced and in-house IT depends on factors such as the company’s size, budget, industry, IT needs, and strategic goals.
Many companies opt for a hybrid approach, combining in-house IT for core functions with outsourced services for specialized expertise or additional support.
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How much does it outsourcing cost?
The cost of outsourcing IT can vary (how long is a piece of string?) but factors to consider include type of service, company size and the level of expertise you require.
Typically, a contract is 12-36 months in duration but you may only need certain elements of work (such as a Cyber Essentials Certification) which are usually charged on a day rate.
We’re an award-winning MSP
Winner, 2024
Channel Futures MSP 501
#2 MSP in the UK
Cloudtango MSP Select UK 2024 Winner
Winner, All-In Partner of the Year Award in EMEA
WISE Awards 2023 by ConnectWise
We only partner with the best
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Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.
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