Argentex

The Approach

Argentex has been partnered with Air IT for Managed IT Support since its inception in 2011. Over the years, we have worked on various projects including hardware procurement, office relocation, hosted telephony and penetration testing.

When the pandemic hit in March 2020, we were quick to respond to Argentex’s requests. To help improve their cyber security when working from home, we implemented multi-factor authentication, as an addition to their multi-layered security strategy. Multi-factor authentication requires employees to verify their identity in two or more ways before being granted access to their account, this usually refers to a password and a mobile app verification.

The Outcome

Argentex have happily relied on Air IT for over a decade since they first started out, whether it’s for day-to-day IT support or long-term strategy and significant projects.

They are confident in our abilities to keep the data of their business, employees and stakeholders secure, and can rely on us to support them in the rare event that something does go wrong.

Special Projects

Argentex experienced a potentially catastrophic and unpredictable crisis. A plumbing issue caused by building work on the floor above their office cause their server room to flood. This affected some key hardware that needed to be fixed immediately.

We arranged for an experienced Cisco engineer to arrive onsite in just a few hours, whilst other members of the team were on hand to assist remotely. They then worked alongside Argentex’s internal IT team to diagnose and resolve any issues efficiently.

This meant they were back up and running quickly with no impact on their client service. Additionally, on Monday morning, experienced IT engineers visited the site to ensure everything was working as expected.

Because Argentex have been partnered with Air IT since their inception, their entire server room infrastructure was originally specified by Air IT, in collaboration with Argentex’s own IT team. Although a server room flood is certainly unexpected and difficult to prepare for, Russ partly attributes the resilience of their server room, and ability to withstand a crisis, to the original specification saying:

“The high-level resilience in the design of our server room was certainly a key factor in enabling us to recover so quickly. We can offer nothing but the highest praise for all concerned and the culture of Air IT who immediately grasped that, as a busy Foreign Exchange brokerage, we needed to solve the issue urgently.”

Air IT’s proactive approach meant they were able to fix the flooded hardware quickly and effectively, enabling Argentex to open as usual on Monday morning.