Offices in London, California and Chile
SDA Packaging is a packaging solutions provider with representation across the globe. For 14 years they have helped growers and packers to provide the finest and freshest products to their customers while minimising unnecessary losses along their supply chains.
Key Outcomes:
- Provide SDA with a reliable IT service
- Fix the security issues
- Provide essential IT support and services that the client understands
The Challenge
SDA Packaging was struggling with their current external IT support provider. Hours were wasted chasing their provider rather than focusing on their business.
Security of their IT systems was almost non-existent, and they were being sold solutions that SDA Packaging did not understand, or the business simply didn’t need.
As a result, they couldn’t trust that their network and more importantly their data was secure or that their IT provider was providing them with solutions that were in their best interest.
They needed a new IT provider but were concerned about how easy it would be to switch providers and how much difference a new supplier could really make.
The team that we have dealt with have been professional, informative, patient and kind; nothing is ever too much trouble, if anything you are encouraged to contact Air IT with anything and everything, they are in a position to help you.
Lauri Tonolini
Finance Manager, SDA Packaging
The Approach
Switching provider was handled fully by Air IT to minimise SDA’s time and resources in the switching process.
Air IT took over the IT support with a solution that offered fixed cost pricing that fit SDA Packaging’s budget.
We also identified and fixed the issues SDA Packaging were previously having with their IT including a lack of patching updates that was creating security issues. Furthermore, Air IT also installed anti-virus for further security, something that SDA Packaging had never had done for them by their incumbent provider.
The Outcome
SDA Packaging are no longer having to spend time on their IT as they have confidence that it is being managed with their business needs in mind. They are also able to address issues they were having which they previously ignored for fear of their previous IT provider overcharging or misdiagnosing them.
They are benefiting from working with an IT partner who understands their business and supports their internal IT to industry best practices.
IT and technology decisions are now being made based on the needs of the business. They are no longer wasting hours of their time chasing their IT support provider and are not receiving any more billing surprises.
With proactive monitoring of their IT systems, Air IT can now spot and fix issues before they impact SDA Packaging’s business, improving productivity and reducing downtime. SDA Packaging are now aware that their network and data is secured and have confidence that Air IT is monitoring and maintaining that security.
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