Based in London, thenetworkone is the world’s largest network for independent advertising and creative agencies in 109 countries.
Key Outcomes
- Air IT’s unique understanding of small business ensured a simple solution that was easy to understand
- Easy to understand IT support plans means thenetwork one knew what they were spending
- Strategic help provided allowed for effective IT planning into the future
The Challenge
For thenetworkone, infrastructure is really important because they are primarily reliant on email. They work across 109 countries and it is essential that everyone can be contacted at all times.
They were looking for an IT support partner that understands small businesses and could handle the management of their infrastructure day-in day-out, so that they could focus on running their business.
We saw a lot of other providers and Air IT came through with a proposal that actually made sense and I understood as a non-IT person. Working with Air IT, I know exactly what we’re spending on a monthly basis and it’s wrapped up in a support package which means that we can plan and budget for the future and there are no nasty surprises.
Paul Squirrell
Director, thenetworkone
The Approach
The support and advice received were split into two levels. One is the day-to-day support, which means immediate help with computer problems.
The other aspect Air IT helped was through strategic consultancy which included details of planning for the future and where investment would be needed as a business to make sure the current infrastructure remains up to date and fit for purpose.
The Outcome
Paul Squirrell, Director of thenetworkone, explains what working with Air IT provided.
”The primary difference now we work with Air IT is that I actually get to sleep at night and I don’t have to worry that the server is going to crash and I’m going to get a phone call. It’s sorted for me and that is what I want.”
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