Air 360

Unlocking the power of innovation for your business

Enhanced with several best-of-breed cloud solutions, we’ve designed Air 360 to satisfy all your employees security and productivity needs. Whilst our service desk team are always on hand to provide expert support on issues, we know you’d rather not have to wait when it comes to resolving your issues. Please note, Air 360 requires Windows 11 & Microsoft 365 Business Premium, we can supply this or carry over your own license.

• 1. Data Protection

  

  Minimise the risk of data loss and data breaches, with robust data protection solutions including:

  • SaaS Backup – safeguard your data with our Software as a Service (SaaS) Backup service. We ensure any data stored in OneDrive, SharePoint, Exchange and Teams is securely backed up and easily recoverable, minimising the risk of data loss.
  • Password Manager – enhance your security posture with our Password Manager, which simplifies password management and fortifies your defences against unauthorised access.

• 2. Device Protection

  

  Prevent vulnerabilities, and respond to threats in real-time with sophisticated device protection solutions including:

  • Managed EDR-24:7 – protect your business with our Managed Endpoint Detection and Response (EDR) service. We deliver next-generation threat detection and response capabilities that proactively safeguard your devices from suspicious activity and cyber threats 24×7.
  • Automated Patch Management – stay ahead of vulnerabilities with our Automated Patch Management service. We ensure all your systems are up to date with the latest security patches, reducing the risk of downtime, data loss and reputational damage.

• 3. Online Protection

  

  Reduce the risk from email and internet-borne threats with advanced online protection solutions including:

  • Email Security – defend your business against email-based threats with our Email Security solutions. We offer comprehensive protection against phishing, spam, and malware, ensuring your communications remain secure.
  • Managed DMARC – protect up to 2 of your domains from email spoofing with our Managed DMARC (Domain-based Message Authentication, Reporting & Conformance) service. We help you implement and manage DMARC policies, enhancing your email security and brand trust.
  • Secure Web Gateway – ensure safe internet usage with our Secure Web Gateway. It provides real-time protection against web-based threats, controlling and monitoring web traffic to prevent unauthorised access and data breaches.

• 4. End-User Productivity

  

  Boost your operational efficiency with enhanced end-user productivity solutions, including:

  • Email Signature Management – standardise and enhance your email communication with our Email Signature Management service. We help you create professional, consistent email signatures that reinforce your brand identity and ensures legal disclaimers are embedded on every email your business sends.
  • Microsoft 365 End-User Training – help users master their proficiency with all the most popular Microsoft applications such as Word, Excel, PowerPoint, Outlook and Teams with access to a comprehensive suite of online, self-led training courses.

• 5. Proactive Management & Resolution

  

  Our proactive management and end-user managed support services help prevent and swiftly resolve IT issues, ensuring minimal downtime and disruption.

  • 24×7 Network Operations Centre – continual monitoring and management of systems through our 24×7 Network Operations Centre (NOC) enabling us to detect and address potential issues before they can impact you.
  • End-User Managed Support – our dedicated in-house service desk team provide personalised support to your end-users, ensuring any incidents and service requests are addressed swiftly, reducing downtime, and boosting productivity.

• 6. Exclusive Automations

  

  Our exclusive and cutting-edge automations are available to use 24×7, reducing potential for manual error and ensuring faster resolution times so you can focus on running your business. Please note, some automations are subject to approval from an authorised approver.

  • Effortless onboarding – the process of onboarding new starters is fully automated, helping you impress new joiners and providing everything they need for success from day one.
  • Thorough offboarding – ensure a smooth departure and data security by promptly revoking access to company systems and transferring necessary data to other team members.
  • Streamlined mailbox permissions & group management – grant mailbox permissions and make group changes promptly and accurately, ensuring faster access and control over company resources as required.
  • Emergency out of office configuration – set emergency out of office messages to ensure effective communication and business continuity during unplanned employee absences.
  • New device build – reduce the time it takes to set up and receive new devices with standardised new device builds, including automatic software installation for up to 10 applications, plus settings and policies configured to meet specific business needs.
  • Storage optimisation – stay on top of disk space and ensure devices run smoothly with continuous and fully automated storage optimisation.
  • Customised automations – we recognise that every business is unique, that’s why we include up to 2 hours of Automation Engineer time to customise automations according to your specific requirements.

• 7. Self Service Tools

  

  • Air IT Service Hub – save time calling and logging tickets by using the Air IT Service Hub. Access on any device for the quickest, easiest and most efficient way to request services and get support.

• 8. Strategy & Reporting

  

  • A strategic partnership – your dedicated Account Manager ensures you’re getting the most out of IT, conducting regular strategy reviews and formulating roadmaps, ensuring your business stays one step ahead of the competition.
  • Always-on reporting – with real-time reporting via intuitive dashboards, we always provide you with complete transparency around the service you receive.