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If you need to fully outsource your IT support or need a few additional in-house support to get your internal IT projects across the line, we’ll act as your strategic business partner and find the support package that suits you.
For over 20 years, we’ve been actively supporting local businesses with IT support services, enabling them to develop comprehensive, secure infrastructure to support their staff and customers. Services include (but not limited to):
Our unrivalled IT support capabilities can help all sizes of business and in-house teams. Benefit from seamless operations and world-class assistance, with issues resolved swiftly through our award-winning service desk.
With our dedicated division Air Sec handling your security services, you’ll enjoy cost saving solutions and a dedicated defence against evolving cyber threats such as data breaches and malware attacks.
Outsource your cloud services for streamlined operations and enhanced scalability. Benefit from expert management, reliable performance, and cost-effective solutions tailored to your business needs.
Benefit from immediate assistance, proactive monitoring, and rapid issue resolution, ensuring optimal performance at any hour. We provide 24/7, out of hours or extended hours IT support.
We provide expert knowledge with tailored, impartial consultancy services. We’ll ensure you receive the right advice to ensure your IT infrastructure is optimised and aligned to your business goals.
Benefit from tailored solutions ensuring uninterrupted operations. Whether it’s backup and disaster recovery or comprehensive continuity planning, trust us to safeguard your business.
When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. We take a proactive approach, forming IT strategies for businesses based on their needs.
Situated in Rochester, our Kent IT support office services the whole of the South East of England. With quick access to the M2, we are ideally placed to support businesses across the South East region and beyond. Whilst most issues can be solved remotely, it’s good to know we’re close by to support you onsite if necessary.
We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.
We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.
We may be passionate about technology, but we always put people first. Air IT takes a client-led approach to IT services and this is demonstrated by our 4-star SDI certification. We’re one of very few companies to achieve this coveted accreditation and are currently the only MSP to hold this maturity level worldwide.
Each support package we create is tailored to the individual business. Our fixed-fee pricing model results in transparent costs, so you can plan your finances without worrying about nasty surprises.
“An excellent company with fantastic staff who are always helpful. Our account manager Vicki is also great, always available to help when called for. Thank you for all the help over the years.”
Benjamin Lee – Air IT Kent Google Review
“Matthew was very flexible when dealing with my hectic schedule due to client rearrangements and I had to rearrange this a few times which was no problem for Matthew. When we eventually spoke he identified and corrected the issue almost instantly….
10/10 Cheers Matthew!”
Tarun Sud – Air IT Google Review
Since 1998, Air IT Kent (formerly Infotech – acq. 2021) has provided first-class IT support services to businesses throughout Kent, Maidstone and surrounding areas – we’re still the same friendly team working from our offices in Rochester.
If you’d like to visit, we’d love to see you. We have on-site parking available (please book in advance) and easily accessible facilities on site.
Directions by Car:
If you’re coming from London, you can take the A2, M20 or M25, Ffrom the South East, either the M20 or M2 before taking the Medway Tunnel.
Nearest Train Stations: Rochester or Strood
Ashford House,
Beaufort Court,
Sir Thomas Longley Rd,
Rochester,
ME2 4FA
Air IT are proud to be a partner of The South East Cyber Resilience Centre for 2023-4. This enables Air IT to provide you with the Cyber Essentials and Cyber Essentials Plus certificates you need to keep your business safe from cyber-crime.
These certificates ensure your business use best practice methodology to stay protected against the most common cyber-attacks. Giving you piece of mind, an essential level of data security and builds an extra layer of trust between you and your clients.
Winner, 2024
Channel Futures MSP 501
#2 MSP in the UK
Cloudtango MSP Select UK 2024 Winner
Winner, Technical Excellence Partner of the Year
Mimecast Partner Award, UKI FY23
We provide it support services to a wide range of businesses, across many different sectors.
Every business is unique, These are categorised into three areas:
To find out more about how we’d support you – visit our dedicated who we serve page.
We’re one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly.
View our dedicated mac support page and find out the benefits of trusting us with your mac infrastructure.
Your business will have full access to our Service Hub, giving your business direct access to our Service Desk team, making it a quick, easy and efficient way to request support.
Alternatively, you can call the Kent service desk directly on +44(0) 1634 525 555 or dedicated client support page
We understand that not everyone can pay for products and services upfront. That’s why our finance options help bridge the gap so you can scale and grow.
Whether you’re interested in a payment plan or a lease-to-own option, you’ll find a solution that works for your budget.
Yes, our IT packages provide a range of support options from standard UK 8-6 Monday to Friday to our dedicated 24/7 IT support packages – providing you with the flexibility of coverage you need.
Yes we can, we have dedicated UK staff supporting businesses in the Kent region between 8-6 Monday to Friday. View our dedicated page on how we help businesses with outsourced and co-managed support.
We partner with industry-leading vendors so we can bring you the latest technological innovations to help drive transformation and improvement.
If you want to benefit from our award-winning IT support in Kent, contact our expert team today or call us on 0203 089 3436 to arrange your free consultation.
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