Do you offer 24/7 support?

The cogs of modern business don’t stop when the sun goes down, nor should your IT support. We offer a 24/7 support package on certain agreements.

Do I need to change my existing IT infrastructure?

We will work with your existing infrastructure, regardless of the make or provider. As your IT partner, we will be on hand to advise on future network and infrastructure devices, ensuring your business has the tools to enable growth.

I have an existing IT team in-house. Why would I need an MSP?

Air IT work with many clients with an internal IT team. We will work to support your existing IT team, supporting them where needed and acting as a hand-off when their capacity is reached.

What are the benefits of having a local IT support provider?

Most IT problems can be resolved remotely using our remote monitoring tools, often problems are resolved before you notice thanks to our advanced proactive monitoring. On the odd occasion problems will arise that require an onsite engineer. These problems are often business-critical, this means having a local resource is a must for keeping your business running.

IT Support Manchester and IT Services

Your initial enquiry and what happens next…

Simply complete our contact form and within one working day, either myself or a member of our team will be in touch. We’re dedicated to helping businesses like yours reach their full potential, and we’ll take the time to have a chat with you and understand your current problems. From there, we’ll provide tailored advice and guidance that suits your unique business requirements.

Chris Richards - North West
Air IT Account Manager, West Midlands

We’re proud to deliver first-class IT services and award-winning IT support to businesses across Manchester and the North West.

Our knowledgeable and highly qualified team of IT support specialists are totally dedicated in supporting your business.

As every company is unique, our IT service and support packages are always tailored to suit your demands. From full management of IT systems and users, to additional support for in-house IT managers, we’ll provide a range of comprehensive services that will enable you to take your business to the next level.

Highly accredited and multi award-winning, we’re very proud to be independently ranked as a leading UK managed service provider (MSP).

Managed IT Support

Our managed IT support service is designed for small to medium sized businesses who wish to fully outsource their IT requirements with remote and onsite coverage, and 24/7 monitoring and management included as standard.

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Complementary IT Support

We can provide additional support to IT managers and inhouse teams that are overstretched or require a second opinion on significant projects. Our certified IT professionals have years of experience and will get to know all aspects of your business in order to seamlessly integrate within your team.

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Cyber Security & Managed SIEM

We offer a choice of comprehensive cyber security and Managed SIEM offering advanced 360° protection, managed detection, response as well as training against the latest threats and vulnerabilities, be they malicious or accidental.

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BI Consultancy

Whether you need help with a BI project or one-off consultancy, we’ll help you plan and roll-out intelligent strategies and solutions tailored to your exact needs.

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IT Consultancy in the North West

Need another opinion before you make any significant changes? Our seamless, five-step process can help. We’ll tailor our level of consultancy to suit your needs, from ad-hoc advice to a fully-managed implementation.

Learn about our IT consultancy

Communications

Cut costs and enhance collaboration with our best-in-class communications technology, including phone, internet connectivity, and video conferencing solutions.

Trusted local partners

We’re proud to play an acitve role in our local business communities. As such, we’re members of several local networking groups and business organisations including Pro Manchester and the Greater Manchester Chamber of Commerce. We’re also a Trusted Partner of the North West Cyber Resilience Centre, which aims to protect businesses from the threat of cybercrime.

IT Support Manchester

Looking for a new IT support partner in Manchester? Look no further. We specialise in supporting SMEs across the UK, with one or multiple sites.

With a team of over 200 IT support professionals nationwide – including a dedicated team in Northwich near Manchester – we pride ourselves on delivering fast and reliable IT support services to businesses in Manchester and beyond.

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We’ve been supporting local businesses for over two decades

IT Support Manchester

Now, more than ever, businesses depend on a reliable and secure IT infrastructure to operate effectively. We’ll proactively support and maintain your IT systems, either remotely or onsite, so you can stop worrying about IT and take care of running your business.

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IT Services Manchester

Whether you need one-off consultancy, support with migrating to the cloud, or protection against the evolving threat landscape, we can help. With a fully qualified and experienced team, we’ll cover all your IT needs under one roof.

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Why work with us?

When it comes to business IT support, we don’t sit around and wait for something to go wrong before we fix it. We take a proactive approach, forming IT strategies for businesses based on their needs.

A team of local experts

Whilst most issues can be fixed remotely, it’s good to know we’re close by to support you onsite if necessary. With a dedicated team based at our offices in Northwich, we’re ideally placed to support businesses in Manchester, Liverpool, Chester, Stockport, Oldham and Warrington to name a few.

Tailored IT support

We don’t do one size fits all IT support. Our services are flexible – whether you’re an SME in need of fully managed support, or an internal IT team that needs a little extra support, technical expertise or manpower.

Industry-leading systems & tools

We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Fully certified & experienced team

All of our team are fully trained and accredited with years of experience and knowledge under their belts, so you can get the best solutions and service.

Fixed monthly fees

Each support package we create is tailored to the individual business. Our fixed-fee pricing model results in transparent costs, so you can plan your finances without worrying about nasty surprises.

Did you know we offer Mac Support?

As one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly. Find out about our Mac product offering and about businesses that trust us with their Mac related software/hardware.

View our Dedicated Mac Support Page

Manchester IT Support FAQs

Do you offer 24/7 support?

The cogs of modern business don’t stop when the sun goes down, nor should your IT support. We offer a 24/7 support package on certain agreements.
Do I need to change my existing IT infrastructure?

We will work with your existing infrastructure, regardless of the make or provider. As your IT partner, we will be on hand to advise on future network and infrastructure devices, ensuring your business has the tools to enable growth.
I have an existing IT team in-house. Why would I need an MSP?

Air IT work with many clients with an internal IT team. We will work to support your existing IT team, supporting them where needed and acting as a hand-off when their capacity is reached.
What are the benefits of having a local IT support provider?

Most IT problems can be resolved remotely using our remote monitoring tools, often problems are resolved before you notice thanks to our advanced proactive monitoring. On the odd occasion problems will arise that require an onsite engineer. These problems are often business-critical, this means having a local resource is a must for keeping your business running.

We’re an award-winning IT support company

#2 MSP in the UK

Cloudtango MSP Select UK 2024 Winner

Winner, 2024

Channel Futures MSP 501

Winner, All-In Partner of the Year Award in EMEA

WISE Awards 2023 by ConnectWise

See more of our awards

How to find us

Our offices are located in the North West of England, in the heart of Manchester and Northwich. With ease of access to the M6, M56 and M62 corridors, we can quickly support businesses across Cheshire and the North West.

And with 8 other locations across the UK we can cover multiple locations with ease.

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