IT Support Nottingham

IT support FAQs

• Why should I work with Air IT?

  Although we’re technology driven, we’re service-led and our foremost goal is to help Nottingham businesses achieve success and transformation through its IT and communications. Whether you need full management of your infrastructure and users, or you want to complement your internal IT team, Air IT provide a complete managed solution for all your supply, installation and support needs. Contact us today for a free audit or to arrange a no obligation consultation with one of our experts

• Why is Air IT different to other IT Support Providers?

  At Air IT, we understand that your IT and communications are mission-critical so the service we provide needs to help you run your business in a secure, reliable and efficient way. Unlike other IT support providers, we don’t employ call handlers and we don’t do technical jargon. Plus, we invest in the best systems, tools and technical training for our teams. This means you’ll always speak to a friendly and fully certified member of our in-house service desk team who will aim to resolve your issue straight away and with minimal fuss.

• What type of IT support do I need?

  Deciding what type of IT support you need depends on your existing set up and resources. Do you have an internal IT team that needs additional support, or do you need to outsource all your technical requirements? When are you most likely to need support? Do you operate at weekends or outside of standard business hours? Do you need remote or onsite IT support? All of these questions will help you establish which IT provider can best meet your needs. At Air IT, we specialise in supporting a wide range of clients with their own unique requirements and needs, from SMEs to internal IT teams. Find out more in our client case studies. 

• Is an IT support contract with Air IT flexible?

  At Air IT, we don’t do a “one size fits all” approach to IT support. From day one, it’s our aim to understand your unique requirements so we can tailor our services to your specific needs. From a fully managed IT support plan or integration with your internal IT team, we’re flexible enough that we can tailor any element of our service including bespoke service level agreements (SLAs) and hours of support. Just ask, we’ll be delighted to see how we can help.

• Do you offer 24/7 IT Support?

  The Nottingham office standard hours are 7:30am to 6:30pm so you’re not on your own if you get in early or need to work late. If you need that something extra, our out of hours, extended hours and 24/7 IT support coverage helps businesses with multiple locations across different time zones.

  With 24×7 monitoring and management included as standard within our IT support offering, we’ll proactively monitor your systems for potential issues before they happen so we can keep your business up and running around the clock. And if there’s an emergency, our on-call team are only a phone call away.

• What is your average response time?

  Our SLAs depend on the agreed hours of cover and the priority of your issue or request. But typically, we aim to respond and resolve your issues within the same working day. And because we publish our service delivery KPIs every month including how we performed against our SLAs, you can be sure that we’re sticking to our word.

  If required, we can provide bespoke SLAs to suit you – extended hours of cover (24x7x365, weekends, public holidays), different speeds of response, priority, or cover for different types of equipment. Simply visit our website or get in touch for more information.

• Will you send us a monthly IT Systems Performance report?

  At Air IT, every managed IT client we work with receives a monthly report and regular updates from their dedicated Account Manager. The report provides an overview of performance including ticket resolution times, the number of tickets logged compared to the previous month, most active end users, SLAs met and exceeded, and details of any updates we’ve proactively installed – so you can rest assured you’re receiving the best service

• Do you offer a range of Cloud Services and Technology solutions?

  From on-premise to cloud and hybrid solutions, we’re experts in a wide range of technologies. From infrastructure to business and productivity workplace applications through to security, communications, and continuity solutions, we work closely with all our vendors to offer industry-leading IT and Cloud solutions.

• Can we visit your Nottingham office if we have a problem?

  Our offices are conveniently located at junction 25 of the M1 Motorway and next to the A52 dual carriageway, so we’re centrally located between Nottingham and Derby. You’ll always receive a warm welcome to our offices, but with one of our onsite IT support agreements it’s our aim to resolve your issues remotely or onsite so we can offer you the quickest and most efficient service as possible.