Co-Managed IT Support

Co-managed IT support add-on package

Empower your business with our expert Co-managed IT support solution, including dedicated onsite engineering time. We seamlessly integrate with your team, providing strategic guidance and hands-on support to enhance efficiency, security, and scalability.

With 24/7 remote monitoring, support from our in-house Service Desk, and inclusive onsite engineering time, our Co-Managed IT Support empowers your business with expert guidance and hands-on assistance. Get all the benefits of an in-house IT team, without the overhead costs or HR complexities.

Our Co-managed IT Support add-on provides exceptional value with full cost transparency, ensuring predictable monthly IT expenses. With no hidden fees or pre-purchased block hours, your internal IT team gains flexible access to onsite engineers whenever needed. Enhance your in-house capabilities while maintaining full control, or explore our Remote Managed IT Services for additional support options.

Get a free consultation

Key features

Inclusive onsite IT support
Remote support
Preventative maintenance & updates
24/7 Real-time monitoring & alerts
Guaranteed response times
High rate of first-contact resolution

Enterprise class service management system
Monthly service delivery reports
Self-service client Service Hub
Dedicated Account Manager
Discounted rates on other services
No hidden costs

Co-managed IT support benefits

A truly strategic partnership

As an extension of your IT team, we collaborate to ensure you’re maximising the value of your technology. Your account manager will work with you, conducting quarterly reviews and creating tailored roadmaps to keep your systems aligned with your evolving needs.

World-class customer service

While we adhere to our contractual SLAs, our true measure of success lies in our High Five XLAs, which surpass industry benchmarks to
consistently deliver exceptional service. Our highly skilled engineers are always on hand to address your issues promptly, aiming for
immediate resolution and a first-touch fix to
support your operations seamlessly.

Industry-leading tools and systems

We bring mature processes aligned with industry compliance standards, including ISO and ITIL best practices. Leveraging a suite of best-in-class IT Service Management, Remote Monitoring and Management, and support tools, we can enhance your IT operations and deliver an exceptional experience for your end-users.

Everything under one roof

We provide comprehensive support across IT and communications, covering cyber security, cloud services, communications, professional services, and business intelligence. With our in-depth expertise, we seamlessly integrate these offerings to meet your needs, and as a valued co-managed IT support partner, you’ll enjoy exclusive discounts on additional services.

Enhance business performance with our premium Co-managed IT Support solutions

Our Co-managed support service is designed to reinforce your business operations. Aligned with your standard working hours, we provide expert assistance exactly when your team needs it, ensuring seamless collaboration and uninterrupted productivity.

Co-managed IT Support Extended

Recognising the unique needs of every business, our extended co-managed IT support goes beyond traditional support hours. This provides an essential safety net for those critical moments when your team requires reliable support.

Co-managed support 24/7

Our 24/7 co-managed support is designed to assist organisations operating globally or around the clock. With dedicated Air IT engineers available every hour of every day, expert assistance is always within reach whenever your team needs it.

Let’s discuss how Co-managed IT support can work for you

Free Consultation

Supporting SMEs since 2005, Air IT delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.

1. Book a meeting

Simply choose a date and time to meet with us via Microsoft Teams, and a member of our sales team will be in touch. Any additional information you can provide at this stage will help us prepare for your Free Consultation.

2. Free Consultation

We’ll meet with you to discuss your requirements in detail, and to explore the options that best suit your budget and needs.

3. Presentation

Following on from the initial call, we’ll report back to you with our detailed recommendations. This can be arranged in-person or via Microsoft Teams.

At a glance

Everything Under One Roof

Clear Pricing & No Hidden Fees

Your Local IT Experts

Highly Experienced Team

Strategic IT Partnership

Local co-managed IT support

With offices across the UK, we pride ourselves on delivering a local service, with national coverage through our regional offices and Group brands. Whether you need support for multiple sites or a single location, we’ve got you covered.