Mac IT Support Services for Businesses

Apple Mac IT Support for Businesses

As your expert Mac infrastructure team and strategic IT support partner – we’ll help your business succeed using technology to its fullest potential.

Your business is our number one priority and we strive to deliver a service experience that’s second to none.

We’ll help you keep costs down, without compromising on quality or reliability, because we know IT is critical for commercial success, and that for small and medium businesses maintaining it can be expensive.

Here at Air IT, we can offer IT support for Mac users, virtually and onsite. As a UK wide MSP provider with a local reach, we can be your trusted support for your Mac powered business.

As a member of the Apple Consultants Network, we have access to exclusive resources and training, enabling us to better serve our customers. We ensure all your systems are monitored and maintained, boosting operational efficiency and maximising the value of your Apple technology.

Apple Consultants Network

The Apple Consultants Network consists of a global community of independent technology service providers specialising in Apple solutions for small and medium-sized businesses (SMBs).

Air IT holds certifications from Apple in multiple areas, as well as from Addigy, Jamf, and JumpCloud, highlighting our expertise in Mac Systems, Identity Management, Mobility, and Mobile Device Management (MDM).

Find out more

Apple_Consultant_Network

Your Mac support covered

From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLA’s). We’ll take complete responsibility of your Mac technology providing a comprehensive level of support including:

A dedicated Mac support team with over 30+ years experience supporting Mac IT infrastructure, Air IT are able to deliver expert advice and IT solutions promptly
Inclusive remote service desk support by telephone, email and the Air IT Service Hub portal
Dedicated account management and ongoing strategic support with Quarterly Business Reviews
Service delivery management to continually improve end-user experience and drive efficiencies
24/7 infrastructure management & monitoring, for a consistent service with minimal disruption
Scheduled preventative maintenance to ensure your systems are running at optimal levels
Automated updates & patch management for MacOS and iOS devices, to ensure constant monitoring, security, and automation
Business class security add-ons including Cisco Umbrella DNS Filtering and more

Third-party supplier management for any technology that is not provided by us
Asset & licensing management to keep on top of your IT estate
Real-time reporting via intuitive dashboards, giving you complete transparency at all times
Optional reactive desk-side support and scheduled onsite visits
Around-the-clock emergency support, providing peace of mind when you need it most (chargeable)
Regular invites to webinars and events to keep you up to date with emerging technologies
Installations on Mac – Microsoft Office 365, Adobe Creative Cloud and many more business standard Mac applications
Access Enterprise Class EDR, Intrusion Protection System and more

How we help businesses with Mac Solutions

Device Management, Monitoring and Patching
Applications purchased and managed via Apple Business Manager and Apple School Manager
Zero Touch deployment for fast and efficient end-user setup
We’re a Microsoft Solutions Partner providing the best in class Microsoft 365 services and support

Adobe Creative Cloud support
Enterprise Class EDR, Intrusion Protection System and more
Business class security add-ons including Cisco Umbrella DNS Filtering and more
Remote management of devices through the Cloud

IT support people working at desks wearing black shirts

Service desk supporting Apple Mac environments

As an Apple Consultant, we deploy, configure, and service all Apple devices, offering solutions, software, and accessories within the Apple ecosystem.

Using industry-leading systems and top-tier technology, we provide advanced remote support and fast resolutions. Our highly experienced team, with over 30 years of Apple Mac IT expertise, is always ready to assist you.

We provide outsourced IT support so you can focus on growing your business.

What we’ll deliver

Our services will maintain and manage your Mac IT infrastructure, giving your staff peace of mind to focus on meeting your business goals

Industry-leading systems & tools

We have mature processes built in accordance with industry compliance and ISO and ITIL best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Strategic account management

At Air IT we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting regular reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

World-class customer service

Whilst we work in line with our contractual SLAs, what we really measure ourselves against is our High Five XLAs. These exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away and aim for a first-touch fix.

Best of breed solutions

During the tendering and onboarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.

Discount on additional services

We’re able to support you in more ways than one. With our in-depth expertise across IT and communications, we offer everything under one roof, including all your cyber security, cloud, telephony, consultancy services and BI needs. As a valued managed IT support client, you’ll get discount on additional services.

No hidden fees

We’re always transparent about our prices. There are no hidden fees with our managed IT support, so you’ll never have any unpleasant surprises. Our fixed fee pricing model helps your cash-flow and financial planning, and is easily scalable to support your business through growth.

Client Testimonial

Find out about our Mac support services from The Camping and Caravanning Club, a thriving business that counts on our dedicated Mac IT support team.

Once we moved to Air IT, having been a key customer for Nexus, we were concerned that we would become a small fish in a big pond. However, we have found that if anything we feel more valued.

Using Air IT’s Service Hub has given us a greater level of transparency, and we also have named contacts and direct lines with Air IT, so we have consistent contact if we have any questions about any issues.

I also appreciate the experience and knowledge of the guys who come on site, trust their advice, and believe that they will be able to sort out any issues that we have. The size of Air IT means there is a larger pool of skills and knowledge to draw on which means a greater likelihood that any issue that arises will be understood and dealt with.

Air IT’s service has made my life easier. I now feel I have a greater understanding about how our system works, and – as a generally non techy person – I can be satisfied that what we have is fit for purpose and any problem will be dealt with as quickly and smoothly as possible.

Sarah Kennedy
Print and Digital Production Manager, The Camping and Caravanning Club

Who we’ve helped with Mac IT Support

Firefish

Delivering day-to-day support and long-term strategy for a international consultancy firm

View more case studies

Helping support your Mac IT infrastructure

Our reliable Mac team is dedicated to helping you run your Mac IT infrastructure smoothly, whether this is remotely or onsite.

Whilst few Managed Service Providers offer comprehensive Mac IT Support, we possess the knowledge and experience to meet your needs and offer excellent support for your Mac systems. With Air IT, you never have to compromise on the quality of your IT support.

At a glance

Apple Consultants Network

Everything Under One Roof

Clear Pricing & No Hidden Fees

Your Local IT Experts

Highly Experienced Team

Strategic IT Partnership

Cyber Security Monitoring Engineers Air Sec

Here are some of the key sectors we support with Mac related products

Looking to upgrade your Mac hardware, but are put off by the upfront costs? Discover our financing options

At Air IT, we understand that not everyone has the ability to pay for products and services upfront. That’s why we offer financing options help bridge the gap so you doesn’t fall behind your competitors and without the worry of breaking the bank.

Whether you’re interested in a payment plan or a lease-to-own option, we’re here to help you find a solution that works for your budget.

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