Onsite IT Support | IT Help On-Site

Onsite managed IT support add-on package

With inclusive onsite engineering time we offer SMEs a complete
IT support solution, becoming your trusted strategic IT partner.

In addition to 24/7 remote monitoring and unlimited remote support from our in-house Service Desk, this package has inclusive onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.

With no hidden costs, our onsite managed IT support package add-on offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them. Alternatively, you can take a look at our remote managed IT services.

Key features

Inclusive onsite IT support
Unlimited remote support
Preventative maintenance & updates
24/7 Real-time monitoring & alerts
Guaranteed response times
High rate of first-contact resolution

Enterprise class service management system
Monthly service delivery reports
Self-service client Service Hub
Dedicated Account Manager
Discounted rates on other services
No hidden costs

Onsite IT support benefits

Strategic account management

At Air IT we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting regular reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

Industry-leading systems & tools

We have mature processes built in accordance with industry compliance and ISO and ITIL best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Unlimited onsite support

Some technical issues can only be resolved on your premises and sometimes much faster in person. Those sorts of issues are often the most critical ones to your business. With our onsite IT support your back is covered – there are no additional costs for technical expertise and fast recovery – we don’t hold you to ransom when you need our help the most.

Efficient financial management

Your onsite IT support costs are restricted to a simple monthly fee. The price is known in advance and fixed regardless of how much support time you use, so it’s a predictable operational expense, easing cash flow and budget management. Our onsite support package will save you paying for block time in advance of the requirement, or facing the expense of maintaining your own in-house IT team.

Minimised disruption

Many support providers hide behind their “time to respond” to your requests, but we go beyond this. We aim to resolve your issues as quickly as we can. Your call will be answered within 15 seconds or less, and you’ll be speaking to an experienced technician – not a call-logger or an automated menu system. We understand that minimising disruption to your business is critical.

Complete technical expertise

Recruiting, retaining and upskilling an internal IT team is challenging and expensive. Every member the Air IT technical team is fully trained and they’re there when you need them, so your problem is solved. You’ll be freed up to focus on the management of your business, with the people and technology there to help you achieve commercial success and growth.

Free Consultation

Supporting SMEs since 2005, Air IT delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.

1. Book a meeting

Simply choose a date and time to meet with us via Microsoft Teams, and a member of our sales team will be in touch. Any additional information you can provide at this stage will help us prepare for your Free Consultation.

2. Free Consultation

We’ll meet with you to discuss your requirements in detail, and to explore the options that best suit your budget and needs.

3. Presentation

Following on from the initial call, we’ll report back to you with our detailed recommendations. This can be arranged in-person or via Microsoft Teams.

At a glance

Everything Under One Roof

Clear Pricing & No Hidden Fees

Your Local IT Experts

Highly Experienced Team

Strategic IT Partnership

Local managed IT support

With offices across the UK, we pride ourselves on delivering a local service, with national coverage through our regional offices and Group brands. Whether you need support for multiple sites or a single location, we’ve got you covered.